Friday July 11, 2008 at 12:30
“Irate Caller: “You can’t speak to me like that! Transfer me to your manager at once!” Me: “No.” Irate Caller: “What?” (Contrary to popular belief, most companies don’t REQUIRE techs to transfer to supervisors simply because they’re told to by a customer). Me: “I said no. I will not transfer you to my supervisor. This is a non-escalatable issue.” Irate Caller: “But you have to!” Me: “No, I really don’t, and since you already blasted me with profanity, technically I could have disconnected the call already.” Irate Caller: “Well, I’m sorry… can I have my refund now?” Me: “I told you, I can’t give you a refund for this product. You need to contact your retailer.” Irate Caller: “F*** you! You f***ing ****ards are ripping me the f*** off! F*** you!” Me: “Thank you for contacting tech support and have a nice day!” Irate Caller: “Wait! I’m sorry!” Me: *click*”
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Not Always Right | Funny & Stupid Customer Quotes
Remember who is always in control.
