A perfect little stream

Please describe your I.T. issue correctly

marco:

My favorite one that I heard in my (fortunately past) days in IT:

• “The network is down.” This could mean anything. A file share might be slow or disconnected. The internet connection might be slow or down. They might be typing the wrong Windows login password. They might have just gotten a 404.

Glad those days are over.

AMEN!

I’d like to add…

• My internet is down. (It’s always MY something)
• I am locked out. (Of what? PC? Mainframe? Phone? Voicemail?)

Then there’s the callers who won’t tell you who they are.

• Mrs. Lee and Mrs. Jones don’t tell me anything (we’ve got 5,000 employees)
• Not a single police officer has a first name (No sir, your first name is not Sgt, Det. or Officer)

And don’t even get me started on following directions. For instance this one,

1. Right click my computer and Select Properties.
2. Click the Computer Name tab in the System Properties box which opens.
3. Halfway down the box there is a line saying Full Computer Name.
4. Please provide that information.

It is flabberghasting how many people utterly fail at comprehending this.

Welcome to Monday!