Carl T. Holscher is a compiler, writer, tinkerer, coder, designer, thinker living in Bethesda, MD.
customers visiting the store might be in for a surprise. Lululemon is accepting returns of its too sheer luon pants, but to determine whether they’re faulty, a bend-over test is required.
You read that correctly—a bend-over test.
During an earnings call this week, executive Officer Christine Day explained how employees were handing returns (via Bloomberg): “The truth of the matter is the only way you can actually test for the issue is to put the pants on and bend over. Just putting the pants on themselves doesn’t solve the problem. It passed all of the basic metric tests and the hand-feel is relatively the same, so it was very difficult for the factories to isolate the issue, and it wasn’t until we got in the store and started putting it on people that we could actually see the issue.”
Customer disservice. Being asked to bend over (literally) when returning a retailer’s faulty garment.